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Refunds Policy

NEXUS Support Services strive to provide every client with an efficient and flawless service. However we appreciate that there may be times when you wish to cancel our service. We provide a money back guarantee and we will refund your payment in full with no questions asked, if you submit a refund request and have not submitted an application form, or your submitted application has not been certified with the relevant government agency.

In this instance, please contact Nexus Support Services immediately by submitting an online refund request using the refund request form below. We encourage refund requests rather than disputes and You don’t have to give a reason for your refund request, Just be sure to provide us with the transaction ID so that we can trace your payment.  You will receive your full refund within 48 hours of us receiving your refund notification. You must make a refund request within 45 days of purchasing our service.

We cannot make refunds when an application has been successfully submitted according to our terms and conditions and the disclaimer outlined on the application form, or where an online registration has been provided and certified with the relevant government agency, which you agreed to when you submitted your application to Nexus Support Services. However if you believe that we have not carried out our work according to the terms and conditions outlined on the application form please email us – Nexus Support Services is always reasonable and we’re willing to help.

In the rare case of a dispute, Please use our simple refund procedure before any escalation as the full amount of your application fee may be disputed by NEXUS Support Services in the event of any charge back, where you have not first submitted a refund request using the form below.
If you  wish to cancel or dispute your application with us without first submitting a refund request, We reserve the right to charge a minimum $40.00 cancellation fee for each application that you submitted to us for processing by email, fax or online form, complete or not. It is the clients total responsibility to ensure that application data is complete at time of submission.
Nexus Support Services is always reasonable and we’re willing to help !
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